Product Information and Usage
Are Your Products Authentic?
– Yes, all our products are guaranteed to be authentic and sourced from reputable suppliers.
How Can I Ensure the Safe Usage of Your Products?
– All our products go through a rigorous selection process and are lab-tested. Check out the lab test portfolios here
– Follow the recommended dosage and usage guidelines provided with the product.
Shipping and Orders
Where Do You Ship From?
– We only ship within Canada and to PO boxes.
How Do You Ship Your Product?
– Discreet Canada-wide shipping with careful packaging to minimize suspicion.
– Larger orders are divided into manageable packages.
How Long Is The Process of Ordering & Shipping?
– Order confirmation with payment instructions is sent promptly upon submission.
– Orders are processed within 1 business days and shipped via Canada Post Express.
– Standard shipping time within Canada is 1 to 3 business days; orders over $500 receive complimentary Canada Post Express shipping.
– Tracking numbers are provided, check your email (including junk mail).
Is A Signature Required?
– Not unless requested.
What If I Input The Wrong Shipping Address?
– Notify us here immediately to correct the shipping address before shipment.
– No changes can be made once the package is shipped.
How Do I Change My Order After It's Been Placed?
– No manual changes or cancellations are accepted.
– Place a new order if changes are needed before payment.
What Happens If My Order Gets Lost In Transit?
– We are not liable for lost or stolen orders.
– Verify shipping details before ordering.
– In case of loss, open a Canada Post claim using the provided tracking number.
Returns and Refunds
What Is Your Return Policy?
– Due to the nature of our products, we do not accept returns. Please review your order carefully before completing the purchase.
What If I Receive a Damaged Product?
– Contact us immediately with photographic evidence, and we will assess the situation and provide a resolution.
Legal and Compliance
What Age Restriction Is in Place for Purchases?
– You must be of legal age to purchase and use our products. Age verification may be required.
Legitimacy and Product Information
How Can I Be Sure You're Legit?
– Oxygen Pharm is among Canada’s most trusted steroid brands, with a longstanding reputation.
– We’ve been in business longer than most major suppliers, offering quality products at competitive prices.
– Verify our legitimacy by placing small trial orders and conducting your research.
Pricing and Payments
What Currency Are Your Prices In?
– All prices are in Canadian dollars.
What If I Find The Same Product For A Lower Price?
– We guarantee low prices and will match competitors.
– Email us with the product information, ensuring the competitor is reputable and authorized to sell the pharmaceutical brand.
How Do I Pay?
– We accept Bitcoin (BTC) and Interac eTransfer. Payment details are provided during checkout.
What Are The Minimum & Maximum Order Amounts?
– No minimum or maximum order requirements.
Privacy and Security
How Can I Contact Customer Support?
– Reach out to our customer support team via [email/phone] for assistance. Response times are typically within 24 hours.
Do You Offer Product Advice?
– While we can provide general information, it is crucial to consult with a healthcare professional for personalized advice regarding product usage.